At Chef Works, customer satisfaction is our top priority. We are happy to accept the return of any un-embroidered, unused and non-altered item within 100 days of the original purchase date and issue a full refund.

Organising a return online is easy, just follow the below steps:

1. Login on the website to view your order history and click on the order you would like to return.

2. From the order screen, click on Request return at the top right.

3. Select the return reason and then click on request return.

4. You will then see a confirmation on the order page that your return request is being reviewed as well as via email.

5. When your return request is approved, you will receive a confirmation email with a link to create a return label (we will cover the cost).

6. Once you’ve opened the link, enter the required details and the return label will be generated for you.

7. Once your return has been processed by our Warehouse team, we’ll issue the refund.

Delivery address for all returns:

Chef Works Australia
12/17 Power Ave
Alexandria NSW 2015

T&C's of Returns

1. Return shipping costs will be covered by Chef Works. 
2. All returns must include the original packaging and tags in a resalable condition.
3. We will not accept the return of any item which shows signs of use or wear, including but not limited to: 
   1. Alternations
   2. Laundering
   3. Odours, including smoke
   4. Pet hair
   5. Stains or other marks
4. We only accept the return of items purchased directly from us; if you purchased through one of our distributor partners, please contact them for your return.