If a courier returns your order to our Warehouse due to an incorrect or incomplete address, a failed delivery attempt or the parcel not being collected from the Post office in time. Our Customer Experience team will reach out via email to confirm whether you want us to reship. If we don't hear back within 30 days, we'll refund the order. 
 

The team will send a follow up email before the 30 days ends. You'll also receive a notification at the end of the period when the order is being refunded.